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Job Opportunities

Administrative Clerk/Telephone Operator Supervisor

Open To: All  Qualified Candidates

Opening and Closing Dates: November 10 - November 23, 2009

Position Title: Administrative Clerk/Telephone Operator Supervisor

Position Location: American Embassy Chancery

Hours of Work: 40 hours per week

Position Grade:  FP-8; FSN-6

The American Embassy Kampala is seeking a qualified individual for the position of Security Receptionist.

Note:  All applicants who are not family members of USG employees officially assigned to post and under Chief of Mission authority must be residing in country and have the required work and/or residency permits to be eligible for consideration.

Basic Function of Position

Serves as the customer support interface for cellular telephones and is responsible for both the Automated Telephone Billing System and Cellular Billing System’s accuracy and maintenance.  Incumbent is responsible for updating relevant databases regarding user's information and inserting payment receipt numbers into the system.  Coordinates with Budget and Finance office on providing timely telephone billing information. Verifies outstanding bills on the system, processes official codes to be temporarily blocked after the three payment reminders have been sent to users.  Incumbent is responsible for updating mission’s electronic telephone directory in coordination with the web master. Supervises two full time receptionists, providing support/orientation and customer service training for them.

Required Qualifications

Note: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

  1. Education Required: Diploma in either of the following:  Secretarial Studies, Social Sciences, Public Administration and Management, Law, Customer Care, Business Administration, Education, Arts, Development Studies, Human Resources Management, Project Planning, Marketing, Languages, Ethics and Development, Finance and Management, Procurement Management,  Office Management, Accounting, Women and Gender Studies, Fine Art, Customs and Shipping, Stores Management is required.
  2. Work Experience:  Two years of progressively responsible administrative work as an executive secretary, quality customer service relation assistant or receptionist, and in addition, a minimum of one year experience as a supervisor is required.
  3. Language Requirement:  Good working knowledge (level III) ability to speak, read and write in English is required.
  4. Knowledge:  Above average computer literacy skills including a good knowledge of the Microsoft office suite (Word, Excel, PowerPoint, and Outlook) is required.  Candidate must have a good understanding of policies in office operations and management in a large corporate or Embassy “type” environment.
  5. Skills and Abilities:  Typing ability level 20 (wpm).  This individual must have proven supervisory skills, coupled with strong interpersonal traits. The candidate must also have the ability to prioritize and handle multiple tasks efficiently.

Selection Process

When equally qualified, Eligible Family Members and U.S. Veterans will be given preference.  Therefore, it is essential that all candidates address the required qualifications above in the application.

After an initial application screening, applicants will be invited to a testing process that may include a written examination and oral interviews.  The selected candidate must pass pre-employment medical and security investigations before beginning work.  The initial appointment period is one year, subject to renewal. 

Normally, candidates for employment are hired at the first step of the designated pay grade.  In some instances, candidates may be hired at a higher step when exceptional qualifications or previous governmental service and pay level so warrant.  The Human Resources Officer will make the decision with the concurrence of the employing section. 

Additional Selection Criteria

  1. Management will consider nepotism/conflict of interest, budget, and visa status in determining successful candidacy.
  2. Current employees serving a probationary period are not eligible to apply.
  3. EFMs who currently hold a EFM appointment are ineligible to apply for advertised positions within the first 90 calendar days of that appointment.

How To Apply

Local applicants (including foreign residents in Uganda with a work permit) should submit:

  • A completed Optional Application for Federal Employment (OF-612) form;
  • Application letter clearly specifying the position for which you are applying;
  • A Curriculum Vitae;
  • Academic Transcripts and a valid driver's license (if required);

Eligible Family Members should send:

  • A completed Optional Application for Federal Employment (OF-612) form;
  • A current resume; 
  • Candidates who claim U.S. Veterans preference must provide a copy of their Form DD-214 with their application;
  • Any other documentation (e.g. essays, certificates, awards and copies of degrees  earned) that addresses the qualification requirements of the position as listed above.

Submitted applications and documents become the property of the Embassy and will not be returned.

Submit Application To:

By mail:
Human Resources Office
Plot 1577 Ggaba Road
P. O. Box 7007, Kampala
Telephone:  0414-259-791/5

By Fax:
0414-341-863 - Attention: HR

Or by e-mail:
KampalaHR@state.gov

Definitions

US Citizen Eligible Family Member (USEFM) – For purposes of receiving a preference in hiring for a qualified position, an EFM who meets the following criteria:

  • US Citizen; and,
  • EFM (see above) at least 18 years old; and,
  • Listed on the travel orders of a direct-hire Foreign, Civil, or uniformed service member assigned to or stationed abroad with a USG agency that is under COM authority, or at an office of the American Institute in Taiwan; and either:

Resides at the sponsoring employee's or uniformed service member's post of assignment abroad or at an office of the American Institute in Taiwan; or

Resides at an Involuntary Separate Maintenance Allowance (ISMA) location authorized under 3 FAM 3232.2.

U.S Veterans.  Applicants who claim US Veterans preference must provide a copy of their form DD214 with their applications.  The Federal Government doesn't accept any substitute form for this purpose.   To be eligible for hiring preference, a veteran must meet the eligibility requirements in Section 2108 of Title 5, United States Code i.e.

  • an honorable or general discharge or release is necessary;
  • military retirees at the rank of major, lieutenant commander, or higher are not eligible for preference unless they are disabled veterans; 
  • guard and reserve active duty for training purposes doesn't qualify for preference.

EFM:  An individual related to a US Government employee in one of the following ways:

  • Spouse;
  • Child, who is unmarried and under 21 years of age or, regardless of age, is incapable of self-support.  The term shall include, in addition to natural offspring, stepchildren and adopted children and those under legal guardianship of the employee or the spouse when such children are expected to be under such legal guardianship until they reach 21 years of age and when dependent upon and normally residing with the guardian; 
  • Parent (including stepparents and legally adoptive parents) of the employee or of the spouse, when such parent is at least 51 percent dependent on the employee for support;
  • Sister or brother (including stepsisters and stepbrothers, or adoptive sisters or brothers) of the employee, or of the spouse, when such sibling is at least 51 percent dependent on the employee for support, unmarried, and under 21 years of age, or regardless of age, incapable of self-support.

Member of Household (MOH) – An individual who accompanies a  direct-hire Foreign, Civil, or uniformed service member permanently assigned or stationed at a U.S. Foreign Service post or establishment abroad, or at an office of the American Institute in Taiwan.  An MOH is:

  • Not an EFM; and,
  • Not on the travel orders of the sponsoring employee; and,
  • Has been officially declared by the sponsoring USG employee to the COM as part of his/her household.

A MOH is under COM authority and may include a parent, unmarried partner, other relative or adult child who falls outside the Department’s current legal and statutory definition of family member.  A MOH does not have to be a US Citizen.

Not Ordinarily Resident (NOR) – An individual who:

  • Is not a citizen of the host country; and,
  • Does not ordinarily reside (OR, see below) in the host country; and,
  • Is not subject to host country employment and tax laws; and,
  • Has a US Social Security Number (SSN). 

NOR employees are compensated under a GS or FS salary schedule, not under the LCP.

Ordinarily Resident (OR) – A Foreign National or US citizen who:

  • Is locally resident; and,
  • Has legal, permanent resident status within the host country; and, 
  • Is subject to host country employment and tax laws. 

EFMs without US Social Security Numbers are also OR.  All OR employees, including US citizens, are compensated in accordance with the LCP.

Closing Date for This Position

November 23, 2009

The US Mission Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation.  Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.